“You need to repeat your ad many times to get patients calling/coming in”
I like that breakdown its funny…
But it’s not funny for the Doctor. Each mailing/ad eats into your capital. I suspect most doctors don’t have the ability to send 7 or 20 out before they get anything from it.
It’s demotivating
ask yourself this question: If the ad is not seen the first time, how will he know it’s been run before? So then the second run of the ad/mail is basically the first in the prospective patient’s eyes.
then ask yourself: who benefits from multiple runnings? The marketing company of course! It’s in their best interest to keep you running your mail saying “don’t worry, people will come after the Xth time” meanwhile you are broke.
Accountability is a foreign word to some.
But it is true that there are people that need multiple viewings to act. But human motivation to act (and ad frequency) largely depends on what and how you have written on it.
I know from our ads if there is a response from DAY 1 they go out. Below I will explain why and how.
Here is a few different types of ad/mailing messages and their frequencies:
1) The generic laundry list also called : “shot in the dark” marketing
- This is the standard dentist ad. Listing all your services and your hours. You have to cross your fingers
on this one because you have to have this infront of your prospective patient at the exact moment when they need you.
This is why 99% of ad reps say repetition is necessary – because it doesn’t work otherwise.
(the second reason is that the more you advertise, the more money they make, regardless of your results)
Upside:
- At least you are marketing and that is a good thing
Downside:
- Just like everyone else – nothing stands out against competitors.
- Screaming at people “don’t go to the other dentist, go to me” which is terrible and never works unless you are
the only provider
- Dentist spends massive amounts of capital in a game of roulette.
2) the “information packed” message
An upgrade from the shot in the dark marketing is the information packed one. Usually 8 page mailers and things like that are used.
These are preferred because you are providing content to people rather than just soliciting them.
They work sometimes. I have seen dentists use them in small towns and get massive numbers of patients.
But I have seen them utterly flop in highly competitive markets
Because nothing is different between the two different types.
Unfortunately, they are very expensive to use (more so than the shot in the dark style) and they are usually designed such that the same ones are being sent from Dentist A as well as Dentist B in the same area thus destroying its effectiveness.
So the risk is on the dentist side. To be effective, you need to send out 10,000 bulk of these , and cross your fingers no one else has.
result: They require less frequency than the above shot gun style because people tend to keep these around a bit longer for the information value…maybe they will show it to their spouse. You may get a trickle effect where someone shows up at your office months from now because they kept the ad.
Upside:
- information is valuable (as long as its not too pushy) so its kept longer than traditional ads.
- Gets more attention than regular ads.
Downside:
- They lack strategy
- They lack customization to your market
- Very expensive for a game of chance.
- Perform poorly in highly competitive areas but better than regular ads/marketing
3) direct response message
Using scientifically proven methods to get people to act.
At the heart of a direct response message is the compelling offer:
a finely tuned message that promises to give someone what they want
in a way they want it.
The compelling offer is determined by a) your market b) what medium your using c) your patient’s
awareness/fears/benefits of the service (such as whitening) and a few other things like
an expiry date and such.
upside:
- Need only 1 or 2 runs to determine effectiveness because of the compelling offer
- inexpensive compared to other message types.
- once you find the “sweet spot”, then it will run for a long time because it is
satisfying a particular desire of your prospective patients.
-it usually works systematically and predictably: I have an ad running now for 2 years, bringing
in cosmetic cases every time it’s run.
- Risk is more calculated than a gamble because you are at least closer to your patient’s desires and their minds.
Downside:
-requires testing to make it work
-Like all marketing, it may not yield fruit.
-You need some training on how to craft your message properly as there
are items that have to be in place first.
4) The promotional message
Not mutually exclusive with direct response style.
This is designed to be a big buildup to a specific event or product/service launch. Think big movie launches and remember all the things you saw/heard leading up to the big day.
We have used this style combined with direct response and got really impressive results.
Frequency: requires a few steps, but all strategically placed.
This is a high leverage message…meaning it will work BIG or work small, but still cost a lot. Dozens of cosmetic cases brought in at once can yield a lot of revenue very quickly to a practice.
Upside:
- Can bring in a lot of patients at a time.
- When done right, it’s usually that “magic bullet” that everyone is talking about.
- Gets more attention than regular advertising/mailing